西门子PLCCPU1212C

西门子PLCCPU1212C

西门子PLCCPU1212C

Repair Service Contract – subsequent repairs at fixed prices

We developed the Repair Service Contract (RSC) especially for machine manufacturers and machine distributors. It offers subsequent rectification of defects at the machine installation site at fixed prices. With these contract-based services, you can cover the personnel costs and materials costs that are incurred for rectifying any faults on our products after the second commissioning phase at the end customer. The service period can be freely selected.

The personnel services comprise the provision of service personnel, error diagnostics and fault correction on site, as well as verification of fault rectification. The runtime of the contract can extend the period of liability for defects to up to 5 years.

In the case of services that exceed the RSC scope, you can use the regional service or add-on services. This includes extended service periods, agreed response times and preventative measures.

Advantages of the Repair Service Contract:

• Risks that result from liability for defects are limited to fixed prices

• Fault rectification at the machine installation site, without the need for verification of the defect by the machine tool manufacturer or distributor

• Reduced downtimes at the customer site due to stored product data and final destination information

RSC description of performance

Siemens provides for the machine manufacturer and dealer (in the following referred to as customer) at the machine installation site the services described under the scope of services on the components included in the bill of materials of the RSC certificate by Siemens DI.

The RSC is ordered by the customer stating the necessary article numbers, which can be requested from the Siemens sales partner or which are stated in the catalogs and the Siemens Industry Mall. Siemens hands the customer proof of delivery, which concludes the RSC.

Following the final destination notification by the customer, Siemens hands the customer an RSC certificate stating the place of performance and the service period.

The services to be rendered by Siemens shall be called via a service order submitted by the customer. The services must be ordered within the RSC service period.

Place of performance

The service shall be rendered at the machine installation site (in the following called on site). This corresponds to the end customer's country stated in the final destination certificate and his complete address. Services covered by this RSC shall only be provided in the countries listed in the country list.

Scope of services offered

The following services shall be provided:

Provision of service personnel
Siemens provides qualified personnel for error diagnostics and fault correction. The services are provided during the usual working hours in the country of installation.

On-site fault diagnostics
Fault diagnostics refer to components from Siemens DI which are listed in the bill of materials of the RSC certificate.

Fault correction on site
Fault correction is carried out by repairing and/or replacing faulty components by Siemens DI.

Documentation of the fault correction
A service report shall be created on site in the end customer's national lange; it is then signed by the end customer. One copy remains with the end customer.

Contract periods / service period

The RSC is offered for the period of liability (warranty period) of the Siemens customers to their end customers. Different RSC periods permit various market requirements to be addressed.

The service period of the RSC begins on the date notified to Siemens in the final destination notification when commissioning has been completed at the end customer's site and ends on expiry of the selected RSC term. The beginning and end of the service period are stated in the RSC certificate1).

RSC certificate

The Customer is provided with an RSC certificate once the final destination notification has been handed over. This certificate shall contain the contract number and essential contract data such as machine number, machine type, bill of materials, beginning and end of the service period and the place of performance (address for the provision of services).

Country list

A repair service is offered for the following countries:

Response time

As a rule, the following response times apply when the RSC is implemented in the case of a machine standstill:

The response time is the time period between the receipt of the service order which has been technically clarified by the customer and the start of travel of the service engineer to the place of performance or the beginning of fault clearance via teleservice. The specified response times apply to "technically clarified fault notifications" within the normal working hours of the region (e.g. Monday to Friday 8 a.m. to 5 p.m.) excluding public holidays.

Spare parts

Spare parts are provided from our central spare parts warehouse or from regional spare parts warehouses using our worldwide spare parts logistics infrastructure. All of the essential spare parts are stocked in our central spare parts stores. Regional spare parts warehouses are adapted to include the components specified in the final destination certificate2).

The following components are not defined as spare parts:

Motors: these are repaired at an authorized repair workshop.
For selected motors, Siemens in Germany stocks components for express delivery. These motors can be manufactured and delivered within a few working days. You can obtain the current list from your Siemens sales partner.

Cables: The delivery times known to you usually apply.

Special or customer-specific modules and components not available from Siemens as spare parts.

The RSC shall only be processed in accordance with the terms and conditions applying to repair service contracts (RSC) available from your Siemens contact persons

1) For example, in the case of an RSC with 12 months contract period, this is a maximum of 24 months from the transfer of risk (delivery of components).

2) Since the export of standard versions (components/system) is subject to a time-consuming official approval procedure, which applies in equal measure to the supply of such components for the purpose of servicing and spare parts supply, we offer an export version for individual components. This has usually less options than the standard version of the component and is not subject to an export authorization. Please refer to the information about export.

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